CompTIA A+ Essentials (2009)

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Duration : 5 days

Exam: 220-701

Overview

This five-day practical hands-on course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation & troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exam or other similar qualifications. Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

Intended Audience

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator or PC Support Analyst. Study of the course can also help prepare for other similar technical support qualifications and act as groundwork for more advanced training including CompTIA Network+, CompTIA Server+, CCNA, MCTS, MCITP, MCSE and some HP certifications

Pre-requisites

Delegates should have experience of using a PC, Windows and browsing the web. The following skills are recommended:

• Use a keyboard and mouse
• Recognise the main components of a PC (such as case, monitor, mouse and keyboard) and different data media such as floppy disks or CD-ROMs
• Start the computer and navigate the desktop
• Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories
• Use Internet Explorer to view websites.

Objectives

To prepare the delegate for the CompTIA A+ Essentials exam 220-701. Upon course completion, students should be able to:

• Identify types and characteristics of PC components including motherboard, CPU, memory and storage, input and output devices
• Install and configure peripheral devices
• Identify types and characteristics of portable computers
• Install and configure Microsoft Windows 2000, Microsoft Windows XP and Microsoft Windows Vista
• Perform basic PC maintenance and troubleshooting
• Understand fundamentals principles of securing IT systems and working safely
• Communicate effectively with customers
• Install and configure print devices
• Understand fundamentals principles of implementing LANs and internet access

Materials Issued

A+ Course manual, A+ Certification Lab manual.

Topics

PC & Notebook Hardware

• Types of computer
• Motherboards
• Processors
• Memory
• Storage Devices
• Input and Peripheral Devices
• Video and Sound Devices

A+ Operating Systems

• Windows Operating System
• Managing Windows
• Windows Storage Management
• Installing and upgrading Windows
• Windows Boot Process

Networking & Printing

• Network Concepts
• Local, Wireless and Remote Networks
• Printers

PC Support

• Troubleshooting Techniques
• Basic Troubleshooting Scenarios
• Preventive Maintenance
• Security
• Professionalism and Communication

S635 12/09

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