CompTIA

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Duration : 5 days

Overview

This 5 day course includes CompTIA A+ Certification Essential Support Skills and CompTIA A+ Certification Practical Application Support Skills. These practical hands-on courses are the essential foundation for newcomers to PC support. They provide students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The courses have been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ certification exams and other similar qualifications

Pre-requisities

Delegates should have some knowledge of basic PC hardware, Operating system fundamentals and the Windows desktop environment. Some understanding of basic networks would also be helpful

Objectives

To prepare the delegate for the CompTIA A+ exams 220-701 & 220-702. Upon course completion, students should be able to:

• Identify types and characteristics of PC components including motherboard, CPU, memory and storage, input and output devices
• Install and configure peripheral devices
• Identify types and characteristics of portable computers
• Install and configure Microsoft Windows 2000, Microsoft Windows XP and Microsoft Windows Vista
• Perform basic PC maintenance and troubleshooting
• Understand fundamentals principles of securing IT systems and working safely
• Communicate effectively with customers
• Install and configure print devices
• Understand fundamentals principles of implementing LANs and internet access
• Manage and optimise Windows using command line tools, administrative consoles and Remote Desktop
• Manage and optimise disks and volumes using command line tools and administrative consoles
• Diagnose and resolve Windows troubleshooting scenarios
• Use anti-virus tools to prevent and recover from malware infections
• Configure and troubleshoot local network and wireless connections and client applications
• Configure and manage users, groups and shared resources
• Configure and troubleshoot access control measures such as BIOS security, authentication, encryption and firewalls
• Perform preventive maintenance using approved tools and products
• Assemble, disassemble and upgrade PC and notebook components
• Configure and update BIOS/CMOS
• Troubleshoot, optimise and upgrade hardware
• Troubleshoot and maintain printers

Materials Issued

A+ Certification Course manuals, A+ Certification Lab manuals

Topics

PC & Notebook Hardware

• Types of computer
• Motherboards
• Processors
• Memory
• Storage Devices
• Input and Peripheral Devices
• Video and Sound Devices

A+ Operating Systems

• Windows Operating System
• Managing Windows
• Windows Storage Management
• Installing and upgrading Windows
• Windows Boot Process

Networking & Printing

• Network Concepts
• Local, Wireless and Remote Networks
• Printers

PC Support

• Troubleshooting Techniques
• Basic Troubleshooting Scenarios
• Preventive Maintenance
• Security
• Professionalism and Communication

Supporting Windows

• Monitoring and Performance Tools
• Disk and file management
• Troubleshooting Windows
• Viruses and Malware

Supporting Networks

• Installing a SOHO Network
• Network Security
• Troubleshooting Networks
• Troubleshooting Client Connectivity

Supporting PC Hardware

• Maintaining PCs
• Upgrading and Troubleshooting PCs
• Upgrading and Troubleshooting Peripherals and Notebooks
• Maintaining and Troubleshooting Printers

S637 01/10

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Please note: all prices quoted exclude VAT, which will be charged at the current UK rate.
Please note that exchange rate fluctuations will be taken into account.