CompTIA

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Duration : 5 days

Exam: 220-702

Overview

This five-day practical hands-on course is the essential foundation for newcomers to PC support. It builds on the skills developed in the companion ‘CompTIA A+ Essentials 2009 Support Skills’ course to provide students with the necessary training to ensure proficiency in PC installation & troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications. Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

Intended Audience

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator or PC Support Analyst. Study of the course can also help prepare for other similar technical support qualifications and act as groundwork for more advanced training including CompTIA Network+, CompTIA Server+, CCNA, MCTS, MCITP, MCSE and some HP certifications

Pre-requisites

Delegates should have successfully completed the CompTIA A+ Essentials Support Skills course or have equivalent previous experience of PC support. The following skills are recommended:

• Identify types and characteristics of PC components including motherboard, CPU, memory and storage, input and output devices
• Install and configure basic peripheral devices
• Install and configure Microsoft Windows 2000 & Microsoft Windows XP
• Perform basic PC maintenance and troubleshooting
• Understand fundamentals principles of securing IT systems and working safely
• Communicate effectively with customers
• Install and configure print and imaging devices
• Understand fundamentals principles of implementing LANs and internet access

Objectives

To prepare the delegate for the CompTIA A+ Practical Application exam 220-702. Upon course completion, students should be able to:

• Manage and optimise Windows using command line tools, administrative consoles and Remote Desktop
• Manage and optimise disks and volumes using command line tools and administrative consoles
• Diagnose and resolve Windows troubleshooting scenarios
• Use anti-virus tools to prevent and recover from malware infections
• Configure and troubleshoot local network and wireless connections and client applications
• Configure and manage users, groups and shared resources
• Configure and troubleshoot access control measures such as BIOS security, authentication, encryption and firewalls
• Perform preventive maintenance using approved tools and products
• Assemble, disassemble and upgrade PC and notebook components
• Configure and update BIOS/CMOS
• Troubleshoot, optimise and upgrade hardware
• Troubleshoot and maintain printers

Materials Issued

A+ Certification Course manuals, A+ Certification Lab manuals

Topics

Supporting Windows

• Monitoring and Performance Tools
• Disk and file management
• Troubleshooting Windows
• Viruses and Malware

Supporting Networks

• Installing a SOHO Network
• Network Security
• Troubleshooting Networks
• Troubleshooting Client Connectivity

Supporting PC Hardware

• Maintaining PCs
• Upgrading and Troubleshooting PCs
• Upgrading and Troubleshooting Peripherals and Notebooks
• Maintaining and Troubleshooting Printers

S636 12/09

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