Welcome to the 4th issue of our Customer Newsletter.
In addition to new course announcements, we have included a discussion topic.
|
|
|
In this issue
HOST HP Storage Day - An Invitation
SNIA - Update
Service Methodology - a Question
HP LaserJet - Multi-model Break-fix Training Update
HP LaserJet - New Foundation Courses
HP LaserJet - HP Certification Course Update
HP LaserJet - Bespoke Courses
HP Integrity Systems Blade Training - Announcement
|
|
HOST HP Storage Day - Tuesday 16th September 2008 - An Invitation
HOST Computer Services are pleased to provide you with the opportunity to inspect and have some practical hands-on exposure to the latest fabric and storage products from HP - the emerging 8Gb HP StorageWorks 8/20q Fibre Channel Switch, the EVA4400 and the MSA2000.
We are inviting you to view these new products in the relaxed atmosphere of our residential training facility at Haughton Hall and share your knowledge and experience with other like minded professionals whilst gaining an insight and practical overview into these new and exciting fabric and storage products.
The day will comprise of:
- Product overviews and practical demonstrations on the EVA4400, MSA2012fc and 8/20q Switch
- Basic lab exercises- Lunch
- Tea, coffee and light refreshments throughout the day
A limited number of places are available on a 'first come, first served' basis at a cost of £50.00 per delegate exc VAT. Please contact us now to reserve your place. To say thank you for your attendance, HOST will provide each delegate with a discount voucher for 10% off your next training course*.
*Please note that this voucher cannot be used in conjunction with existing discounts and excludes training at our London location.
We look forward to seeing you on Tuesday 16th September.
|
|
SNIA - Update
In our last newsletter, we announced the availability of courses at HOST that are geared to helping delegates prepare for the SNIA (Storage Network Industry Association) certifications. There are some changes coming up to the detailed content of the SNIA exams that you may be aware of. The courses we offer are being updated to mirror these changes. Course numbers, titles, durations and costs remain unchanged.
|
|
Service Methodology - a Question
Reviewing and adjusting Service and Support processes for IT is a continuous activity. The reviews are driven by the highly competitive nature of the computer support industry towards creating advantaged cost structures. Two trends are obvious and you might like to think of the impact of these on the content of technical training?
The first trend is the increasing involvement of the end-user in the repair process. This started in the PC maintenance area with customers being expected to replace keyboards, mice and eventually monitors. Today, manufacturers would expect customers to replace hard drives - and further, the customer involvement in repair has extended to the data centre and network components. The products themselves have evolved so that few, if any, special tools are required to perform such replacements.
Secondly, there is an intermediate level of skill required in cases where the diagnosis is performed off site but the repair and replacement is beyond the capability of the customer - or is unsafe for the customer to perform. The service engineer sent to site needs to know how to safely replace the component and check that all is well. He/she does not need to understand how the equipment operates or how to troubleshoot it. This is known as the "Smart Hands" level of engineer. This person can not only replace components, but act as the hands and eyes of a person with a higher level of skill located remotely - perhaps even on another continent.
We are developing courses to support this Smart Hands role. The concept is that we train Smart Hands within their role on a number of products and enabling them handle almost any piece of equipment.
Your thoughts on this would be appreciated - do you think these courses would be of use to you?
Is your maintenance and support operation moving more and more towards the Smart Hands model?
Please contact Stuart Summers to share your thoughts: mail s.summers@hostcomputers.co.uk or Tel 01952 460551.
|
|
HP LaserJet - Multi-model Break-fix Training Update |
|
HP LaserJet - New Foundation Courses
We have devised and scheduled three new Foundation Level HP LaserJet courses. While primarily intended for Users and Administrators, these three are equally suited to maintenance and support staff, or indeed anyone, as a generic introduction to HP Laser printers.
T406 Introduction to HP Monochrome and Colour LaserJet Printers
T407 HP LaserJet Best Practices
T408 HP LaserJet Printers Administration, Software, Drivers and Firmware
|
|
HP LaserJet - HP Certification Course Update
A new HOST course T409 has been added which will specifically enable attendees to prepare for the HP LaserJet and MFP Fundamentals Certification exam. We offer this course as a hands-on instructor led alternative to the Web based training provided by HP.
Successful completion of the associated exam confers the APS (Accredited Platform Specialist) accreditation as part of the HP Certified Professional Program (HPCP). Having acquired this accreditation, students could progress with us to the model specific HP Certified LaserJet courses to obtain their HP Service Qualifications.
Course T409 HP LaserJet Printers and MFP Fundamentals
|
|
HP LaserJet - Bespoke Courses
If training on a number of model ranges is needed and does not fit into the above structure, we offer bespoke Break-fix courses under the umbrella of course number T410. Generally, a bespoke event comprises the content of the Fundamentals Course (T409) (optional) plus two or three Printer and/or MFP model ranges in a 4 or 5 day week as required.
HP Certification courses can be delivered as a bespoke event of similar structure. In this case the HP course numbers will be used. This is required for delegates to have their attendance recorded in the HP systems which will in turn grant the Service Qualifications.
Bespoke courses are custom priced and intended for cases where you have 4 or more delegates requiring the same course content.
|
|
HP Integrity Systems Blade Training - Announcement
Training is now available in support of the new HP Certified Professional AIS Integrity BladeSystem (2008) certification.
This certification track is supported by two existing HP courses:
33774 HP BladeSystem c-Class Solutions 1 - Technologies, Planning and Deployment
33765 Integrity Entry-level Server Technologies
and one new 3 day course:
45879 HP Integrity BladeSystem c-Class Solutions
This 3-day BCS edition of the HP BladeSystem c-Class Solutions I – Technologies & Planning course focuses on Integrity Server Blade and options, associated tools and utilities, teardown and reassembly, deployment and management. Integrity Blade specific topics include hardware features, architecture, connectivity, Integrity iLO2 and other Integrity Blade management software differences as well as servicing and support information.
|
|
Please feel free to forward this mail to your colleagues so they can subscribe to future newsletters.
To request future newsletters to be in Text Only format - please reply to this mail and change the Subject to Text Only. To unsubscribe, please reply to this mail and change the Subject to Unsubscribe.
E-mail reception@hostcomputers.co.uk
You will receive acknowledgements for all of the above.
|
|
| Training News |
| What we do … |
Our focus is to train Customer Service, Presales and Operations staff on hardware and software solutions.
We have alliances with the market leaders such as IBM and HP.
Our capability covers desktop to enterprise datacentre for servers, storage, networking, printers and other peripherals.
We provide training on current and legacy products spanning over two decades, In some product areas we are the only provider worldwide.
We deliver the vendor certification courses on behalf of IBM and HP.
In addition to providing scheduled training we can offer bespoke and customised courses tailored to your specific requirements.
|
| Our commitment to quality .. |
We do not believe in a virtualised training environment, all courses are instructor led using real systems, providing hands on training.
All our instructors are career instructors. They are permanent staff with many years experience in a support engineering background. This strategy enables us to deliver a quality training experience to all our customers.
Scheduled courses are never cancelled due to low numbers.
Our residential training centre is strategically placed in the middle of the UK for ease of access. We also have the capability to deliver this training worldwide.
We invite our past delegates to join and participate in our Forum where they can discuss technical matters both with our instructors and amongst themselves.
We are committed to ISO 9001:2000, and believe this is important in today's IT business.
|
|
|
|
|
|
If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. HOST acknowledges all trademarks as the property of their respective owners whether indicated or not.
|
|
